Refund policy

Refund & Returns Policy

At Crossed By Grace, we hope you love every piece you receive. If you're not completely satisfied with your purchase, we're here to help.

You may request a return within 7 days of receiving your order.

To be eligible for a return, your item must:

For hygiene reasons, earrings cannot be returned or exchanged unless they are defective or damaged upon arrival.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

We'll review your request and arrange a replacement or refund where appropriate.

Once your returned item has been received and inspected, we'll notify you of the outcome.

If your return is approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that shipping costs are non-refundable unless the return is due to our error or a faulty product.

We currently offer exchanges for defective or damaged items only.

If you would like a different product, we recommend placing a new order after your return has been approved.

The following items cannot be returned unless they are faulty:

Unless the item is faulty or we made an error with your order, customers are responsible for the cost of return shipping.

We recommend using a tracked courier service, as we cannot accept responsibility for items lost in transit.

To request a return, please contact us with your order details.

📧 Email: crossedbygrace@outlook.com

We'll guide you through the return process and provide the necessary instructions.

At Crossed By Grace, every order is prepared with care, beautifully packaged, and sent with the hope that it will encourage your faith.

If something isn't right, we'll always do our best to make it right with kindness, honesty, and fairness.

Thank you for being part of the Crossed By Grace family.

Wear Grace. Live Faith.